Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: September 18, 2025

Information We Collect How We Use Your Information How We Share Your Information Data Security Your Rights Contact Information

Information We Collect

Information You Provide

•Account information (name, email address, password)
•Profile information (optional: company name, profile picture)
•Content you upload (videos, audio files, images)
•Content you create (scripts, titles, descriptions, thumbnails, AI clips)
•YouTube channel data (when connected via OAuth)
•Communication data (support tickets, feedback, email correspondence)
•Subscription and billing information (processed by Stripe)

Information We Collect Automatically

•Usage data (features used, time spent, frequency of use, AI generation counts)
•Device information (browser type, operating system, device type)
•Log data (IP address, access times, pages viewed)
•Video processing metrics (duration, format, processing time)
•Cookies and similar tracking technologies
•Performance data (render times, upload speeds)

Information from Third-Party Services

•YouTube account information and analytics (if connected)
•Payment information (processed securely by Stripe)
•Cloud storage data (AWS S3, Cloudflare R2)
•AI processing data (Claude API, Deepgram, Sieve.ai)
•Analytics data (if enabled)

How We Use Your Information

Service Provision

•Process and transcribe your videos
•Generate AI-powered content (scripts, titles, descriptions, thumbnails)
•Create AI clips and shorts from your videos
•Edit videos with AI-powered features
•Publish content to YouTube
•Manage your content calendar and projects

Service Improvement

•Analyze usage patterns to improve features
•Monitor system performance and reliability
•Develop new features based on user behavior
•Optimize AI models for better content generation
•Ensure platform stability and security

Communication

•Send service-related notifications
•Respond to support requests
•Provide product updates and new feature announcements
•Send billing and subscription information
•Marketing communications (with your consent)

Data Security

Security Measures

•Encryption of data in transit and at rest
•Secure authentication with Supabase Auth
•Regular security audits and updates
•Access controls and employee training
•Secure API endpoints with rate limiting
•PCI-compliant payment processing via Stripe

Data Retention

•Active account data retained while account is active
•Deleted content removed within 30 days
•Backup data retained for 90 days
•Usage logs retained for 12 months
•Payment records retained as required by law

Your Rights

Data Rights

•Access your personal information
•Correct inaccurate information
•Delete your account and associated data
•Export your data in a portable format
•Opt-out of marketing communications
•Restrict processing of your data

Cookie Preferences

•Manage cookie settings in your browser
•Opt-out of analytics tracking
•Disable non-essential cookies

Contact Information

Company Details

•Company: Sanklad Digital Ltd
•Registered Address: 7 Brookfields Place, Coventry, CV6 4QF, United Kingdom
•Email: kamal@writepanda.ai
•Website: https://www.writepanda.ai

Data Protection

•For privacy concerns: privacy@writepanda.ai
•For data requests: kamal@writepanda.ai
•Response time: Within 30 days

Children's Privacy

WritePanda is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and the United Kingdom. These countries may have different data protection laws than your country. By using WritePanda, you consent to such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of WritePanda after changes constitutes acceptance of the updated policy.

Questions?

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sanklad Digital Ltd

7 Brookfields Place, Coventry, CV6 4QF, United Kingdom

Email: kamal@writepanda.ai